Delete your Livestock Manager account

Livestock Manager is provided by Brightworx Studio, South Africa. Email: admin@brightworxstudio.com.

Request deletion of specific data without deleting your account

Email admin@brightworxstudio.com with the subject Livestock Manager data deletion, the email address used in the app, and which information you want removed. For example, identify a support submission by its approximate date. You do not need to delete your whole account to make this request. Do not send your farm backup, password, recovery key or sign-in codes.

We verify requests proportionately, explain any shared-farm owner's involvement, and tell you what can be deleted and what must be kept. We aim to acknowledge requests within seven business days and complete verified requests within 30 days, subject to shorter applicable deadlines. Any lawful refusal or extension will be explained. Records needed to maintain your continuing account, proportionate security markers, valid legal holds, service logs and previously captured server backups can be retained as described below and in the Privacy Policy. This is a request route, not a promise of immediate or unconditional deletion.

Local farm records can be corrected or deleted in the app; we cannot remotely erase copies on your devices, another member's device, or your chosen backup provider. A shared farm's owner can stop sharing to remove its active server copy. Delete exported files separately if you no longer need them.

Delete your whole online account

In the app, while signed in, open Settings → Account & subscription → Delete my online account and review the confirmation carefully. After successful deletion, the app signs out and returns to its first welcome page. Confirm deletion only after exporting any backups you need.

If you cannot use the app, email admin@brightworxstudio.com with the subject Livestock Manager account deletion and the verified email address used for the app. We will explain the proportionate identity-verification steps before deleting the account. We aim to acknowledge the request within seven business days and complete verified requests within 30 days, subject to any shorter applicable legal deadline. Extensions or refusals are limited to what the applicable law permits and will be explained where required. Do not send your password, recovery key, payment-card details or login codes.

Before deleting an account that owns a shared farm, open Farms & Users and stop sharing that farm. After cleanup succeeds, this removes the active server farm records, pending invitations and memberships, leaving a minimal keyed deletion marker. Interrupted cleanup can be retried. Local device copies and exported backups are unaffected; previously captured server backups expire separately under the fourteen-day retention schedule.

A non-owner's account deletion removes shared memberships, pending invitations, the online account record, associated purchase-token links and tracked Firebase Authentication identities. It retains keyed session/deletion and identity-link records to prevent old access or incorrect relinking. These are pseudonymous records, not anonymous data, and currently have no automatic expiry. The separate trial-use marker expires at the later of its existing expiry and two calendar years after deletion where a trial or paid access has been used. Application/request log retention is 30 days; the required administrative audit bucket retains records for 400 days. The support database expires messages two calendar years after submission, not closure; mailbox copies require separate handling. Requests to remove particular information are assessed separately, and we explain any remaining security/legal retention. Google retains its own records under its policies.

Deleting the account does not cancel your Google Play subscription. Use Google Play subscriptions to cancel future renewal separately.

Your farm records remain on your device and can be viewed or backed up even without paid access. Stopping sharing cannot remotely erase copies already synchronized to another authorised user's device. To remove local records, open View saved records → Remove local farm records, or use Settings → Reset all data while editing access is active. Delete exported backups and any system/cloud backup copies separately. Clearing app storage or uninstalling can remove device records; export a backup first if you want to keep them.

Our support policy also covers controlled support emails and replies for two years from the original submission, subject to valid earlier deletion requests and specific legal holds. Email cleanup has not been automated; mailbox copies require separate review and deletion, and database expiry alone does not remove those copies. Use the data-deletion request steps above if you want us to assess removal of a support submission and controlled correspondence without deleting your whole account.

Signing in again does not silently recreate a deleted account. Creating it again requires fresh sign-in and explicit acceptance of the current terms. An existing eligible Play purchase can be restored, but account deletion does not provide another free month during the retained trial-use period.